This Award is designed to introduce learners to customer service and the principles of marketing. The award is made up of four elements that contain sufficient knowledge to give learners an overall view of the important roles played in the context of logistics and transport. The program aims to equip learners with a solid foundation of knowledge on which they can build with experience.
- Introduction to Customer Service
- Communications and Customer Service
- Understanding the Market
- Principles of Marketing
Chartered Institute of Logistics and Transport (CILT) are the leading international professional body for everyone who works within supply chain, logistics and transport. CILT are now in over 30 countries worldwide. They are a global membership organisation, with standards and membership status which are recognised wherever you go and wherever you work. CILT influences and shape government policy across many economies, and provide education and training at all levels and in all sectors.