Skills Development in the Service Industry

High school certificate plus A1/low A2 English Language level (diagnostic assessment to be undertaken on application)

• Classroom: Blended classroom delivery, online learning, practical skills
• Workplace Experience: Trainees will be registered with employers or on a sponsorship program to allow them to undertake training before commencing their employment duties within the workplace or continue to further study.

Trainee will learn about how to prepare and present themselves for employment and the basic skills required to commence their careers.

The qualification covers a range of entry level units into Service Sector Industries currently including

• Hospitality – Front office, reception, concierge, events, business office administration and support
• Travel and Tourism – travel agent, transport ground services (rail, sea and air) tour guide
• Food and beverage service – table service, fast food service, restaurant operations
• Barista skills – coffee shop skills
• Facilities operations – housekeeping, cleaning, minor repairs

• Elementary English
• Computer skills
• Business transactions
• Workplace training

Introduction to the facilities industry

Important: This qualification includes a variety of BICSc units to underpin the learning criteria so trainees will be Licensed to practice cleaning science.

• Health, safety and security
• Workplace hygiene introduction to working in FM
• Prepare and clean washrooms
• Introduction to waste and recycling
• Using resources in a sustainable way
• Customer service
• Graffiti removal by hand
• Servicing of accommodation facilities
• Servicing conferencing and meetings
• Minor repairs and maintenance
• Clean high-risk areas
• Manual street cleaning

Barista Skills  

• Product knowledge
• Check, clean and use equipment
• Display drink building techniques

Introduction to the food and beverage industry

• Safety at Work
• customer service
• food & beverage service skills
• hot and cold beverages
• menu knowledge
• introduction to hospitality & catering

Exploring the aviation industry

• The aviation industry
• Aviation terminology
• Airport locational geography
• Customer service in aviation
• Teamwork in aviation
• Preparation for entry to employment in the aviation industry

Employability skills in the hospitality Industry

• Introduction to the hospitality industry
• Introduction to personal workplace skills
• Principles of customer service in hospitality leisure travel and tourism
• Food safety in catering
• Health and safety for the workplace