Associate Diploma in Tourism & Hospitality Operations

This qualification is aligned to the Confederation of Tourism & Hospitality programs and is designed to provide learners with the essential skills for their first role in the hospitality and tourism industries. This course will take learners on a journey through different sectors of a vibrant industry sector.

Entry Requirements

High school certificate plus High A2 English Language level (diagnostic assessment to be undertaken on application) Fast-track available.

Method of Study and Assessment

Classroom: Blended classroom delivery, online learning, practical skills in realistic working environments
Workplace Experience: Trainees will be registered with employers or on a sponsorship program to allow them to undertake training before commencing their employment duties within the workplace or continue to further study.
Portfolio of evidence completed in the workplace plus online theory exam

Program Description

The qualification covers a range of technical level units including

Customer Service Skills – This unit aims to introduce learners to the importance of hospitality behaviours such as personal conduct, being adaptable and communicating with a diverse range of people, to understand different customer types, needs and expectations, the benefits and consequences to the organisation of good and bad customer service, how to deal with customer requests effectively and how to deal with complaints from customers.
Restaurant Service – This unit aims to introduce learners to a range of food and beverage service styles and standards within different types of hospitality operations, how to prepare a restaurant for service, how to serve customers in line with service style, how to clear dining and service areas after service.
Drinks Service – This unit aims to introduce learners to a range of beverage service styles and standards within different types of hospitality operations, to introduce learners to the variety of hot and cold and non-alcoholic beverages and their basic characteristics, how to prepare a bar for service, how to serve customers in line with service style and how to clear bar and service areas after service. As well as the legal requirements of food hygiene, health and safety with a hospitality environment.
Housekeeping – This unit aims to introduce learners to the activities of the housekeeping department, how to clean and service hotel bedrooms, toilets and bathrooms. This unit also introduces learners to the services offered by the housekeeping department, how to check that hotel bedrooms, toilets and bathrooms have been serviced correctly and how to clean and service a range of hotel public areas.
Reception & Reservations – The aim of this unit is to introduce learners to the scope of the front office operations department within a hospitality business, understand how to take bookings for guests, how to provide a guest arrival and guest departure service, and how to work in a reception office.
Concierge & Guest Services – This unit aims to introduce learners to the scope of the concierge and guest services departments within a hospitality business and how to promote products and services to guests.

Education Partners

FHM are pleased to have partnered with 2 International Professional organizations to ensure the qualifications that we offer in these sectors and recognized Worldwide and offer career and progression routes

Firstly The Confederation of Tourism & Hospitality (CTH) offers a Members Website and resources to Students who become CTH Student members when they register for FHM/CTH qualifications, and have access to the CTH Members website, as well as a lapel pin and membership badge. Students can access our online resource library including relevant e-books and journals from EBSCO.

Secondly, FHM is also a current member of the Institute of Hospitality’s Education Membership Scheme (EMS), which benefits FHM’s currently enrolled hospitality students.

The EMS provides the students with free individual student membership of the Institute as well as access to many Institute member benefits including webinars, e-resources and proprietary Institute publications.

Qualification Structure

Core Skills

Elementary English
Computer skills
Business transactions
Workplace training

Food and Beverage Service

Menu knowledge
Deliver food and beverage service
Prepare beverages for service
Product knowledge for hot and non-alcoholic beverages

Housekeeping

Principles of housekeeping services
Prepare to service guest rooms and public areas
Service guest rooms and public areas
Important – this qualification includes a variety of BICSc units to underpin the learning criteria so trainees will be Licensed to practice cleaning science.

Reception Services

Principles of reception services
Guest welcome
On stay guest service
Operating reception systems

Tourism and Hospitality Industry (Diploma level 6)

Understand the tourism industry
Understand the hospitality industry
Understand the role of tour-related functions

At the Confederation of Tourism & Hospitality (CTH), our core mission is to provide the highest standard of hospitality, tourism and culinary qualifications. CTH achieves this through robust monitoring supported by industry, universities and the UK government regulator, Ofqual.

Virgin Atlantic, and Star Alliance work with CTH on our Career Skills programmes while our Management programmes lead to final year undergraduate and Masters degrees with many British and international universities.

The Institute of Hospitality is the professional body for individual managers and aspiring managers working and studying in the hospitality, leisure and tourism industry. It has been the industry’s leading network for more than 80 years. The Institute promotes the highest professional standards of management and education and its membership spans more than 100 countries Worldwide