Level 2 Award in Front Office

To provide trainees with an understanding of the Hospitality Industry and of the key functions within a hotel, with particular emphasis of customer service, reception functions and concierge duties. This is a very practical training program which allows trainees to show evidence of being able to ‘do’ the job as well as the knowledge of ‘how’ to do the job.

Entry Requirements

By diagnostic test to establish English Language Skills

Qualification Structure

Customer service skills
Reception and reservations
Concierge and guest services

At the Confederation of Tourism & Hospitality (CTH), our core mission is to provide the highest standard of hospitality, tourism and culinary qualifications. CTH achieves this through robust monitoring supported by industry, universities and the UK government regulator, Ofqual.

Virgin Atlantic, and Star Alliance work with CTH on our Career Skills programmes while our Management programmes lead to final year undergraduate and Masters degrees with many British and international universities.